Effective as of March 26, 2024
Introduction:
At CALESSIA Jewelry, we pride ourselves on the quality and craftsmanship of our jewelry. We understand that sometimes, things might not go as planned, which is why we are committed to ensuring a smooth return and exchange process. Your satisfaction is our top priority.
Timeframe for Returns and Exchanges:
Our return and exchange policy is active for 14 days from the date you have received your package. Please be aware that we cannot process any returns or exchanges after this period.
Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, items must be in their original condition: unused, unaltered, and in their original packaging. We cannot accept returns of items that have been damaged during transportation. We strongly advise you to inspect the package upon arrival and refuse delivery if the package appears damaged.
International Returns:
For our international customers, please contact us at [email protected] before returning any items. Note that you may be responsible for additional fees or shipping costs.
Exclusions:
Please note that personalized or custom-made items cannot be returned or exchanged. Sale items, however, are eligible for returns under the same conditions as regular items.
Return Process:
To initiate a return or exchange, please contact us at [email protected] with the subject ‘REFUND’ or through our contact form at calessiajewelry.com/contact. Please describe the issue in detail and provide any necessary documentation, such as photos or videos.
Return Shipping:
Customers are responsible for the return shipping costs, which are non-refundable. If you are returning an item due to a defect or an error on our part, we will cover the return shipping costs.
Refund and Exchange Options:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within approximately 30 days.
Refund Processing Time:
Please allow up to 30 days for your refund to be processed. Contact your bank or credit card company if there is a delay, as there may be additional processing time before a refund is posted.
Condition of Returned Items:
Items must be returned in their original condition: unworn, undamaged, and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email protected] with proof of the damage. We will arrange for a refund or exchange according to the situation.
Customer Responsibilities:
Customers are responsible for ensuring the item is properly packaged and meets all return conditions. Please provide all required information and follow the return instructions provided by our customer service team.
Contact Information:
If you have any questions or concerns, please contact us at [email protected]. We are here to help.
Policy Changes:
We reserve the right to update or modify this policy at any time. All changes will be posted on our website.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Exchanges:
We only replace items if they are defective or damaged and worth over $1000. If you need to exchange it for the same item, send us an email for further instructions.
Remember, your satisfaction is our priority. We strive to ensure every piece from CALESSIA Jewelry brings you joy and satisfaction. Thank you for shopping with us.
Frequently Asked Questions (FAQs)
What is the timeframe for returns and exchanges at CALESSIA Jewelry?
You can return or exchange items within 14 days from the date you received your package.
Who is eligible for returns and exchanges?
Returns and exchanges are eligible for items that are unused, unaltered, and in their original packaging. Items damaged during transportation are not eligible.
How do international returns work?
International customers should contact [email protected] before returning items. Additional fees or shipping costs may apply.
Can I return or exchange personalized or custom-made items?
No, personalized or custom-made items are not eligible for returns or exchanges. Sale items, however, can be returned under the same conditions as regular items.
How do I initiate a return or exchange?
Contact us at [email protected] with the subject ‘REFUND’ or through our contact form with detailed information and necessary documentation.
Who covers the return shipping costs?
Customers are responsible for return shipping costs, except in cases of defective items or our error, where we will cover the costs.
How long does it take to process a refund?
Refunds are processed within approximately 30 days. Contact your bank or credit card company if you experience delays beyond this period.
What should I do if I receive a damaged or defective item?
Contact us immediately at [email protected] with proof of the damage, and we will arrange for a refund or exchange based on the situation.
What are my responsibilities when returning an item?
Ensure the item is properly packaged, meets all return conditions, and follow the instructions provided by our customer service team.
What happens if there are changes to the return and exchange policy?
We reserve the right to modify the policy at any time. Any changes will be posted on our website.
How are returns handled if the item was a gift?
If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return once the item is received.
Can I exchange any item?
We only replace items if they are defective or damaged and worth over $1000. For such exchanges, please email us for further instructions.
How can I contact CALESSIA Jewelry if I have questions?
If you have any questions or concerns, please contact us at [email protected]. We are here to assist you.
